Returns and Refunds
In the rare case that you do not like the product, you may cancel the order. Please note, we will NOT be able to process cancellation requests once the order is delivered.
Return / Exchange
In the unlikely event that your ordered product is damaged in transit, has manufacturing defects or you’ve received the wrong order, we would be happy to initiate a return and offer you a replacement. We are unable to accept returns under any other condition, due to the nature of our products and services.
Once all the conditions listed above are met, please reach out to our customer care for initiating a return. Or reach out to us at firstname.lastname@example.org within 3 days of receipt of your order. Upon verification of the damaged product, the product could be replaced or a full refund can be provided to the customer as requested. We will require a receipt or proof of purchase to complete the return process.
Any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for replacement or refund.
Once your return request is received along with proof and reason for refund, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
When a return is accepted, the timeline for the replacement to reach you may vary from product to product. We will keep you informed at all times and we will make all efforts to make your new product reach you very soon.
If there is any error in the refund process, please reach out to us at email@example.com